FAQ - Frequently Asked Questions

Alice POS is a cloud-based point-of-sale (POS) solution designed to help retailers manage their daily operations. The platform enables retailers to centralize sales, inventory, customers, and business operations in a single solution. Available in French, English, and Spanish, Alice POS supports retailers across Canada and the United States.

Alice POS continuously evolves to deliver an increasingly efficient experience. Enhancements are underway to make the solution accessible through the Web and introduce new artificial intelligence features, including tools to simplify data analysis, create customized reports, and search for information across different modules. Stay tuned for upcoming Alice POS innovations.

Alice POS is designed to meet the needs of retailers of all sizes, whether they operate an independent store, a chain of stores, a franchise, or a buying group.

Every industry has unique requirements. Alice POS adapts to a wide range of retail sectors, including:

• Video game stores
• Trading card stores
• Board game and hobby stores
• Clothing stores
• Hunting and fishing stores
• Sporting goods stores
• Pet stores
• Electronics stores
• Music stores
• Specialty beer retailers
• Vape shops
• Garden centers

Is your industry not listed? Contact our team to discover how Alice POS can meet your store’s specific needs.

Yes. Alice POS offers features designed for businesses operating multiple locations. You can manage your entire store network from a centralized platform while maintaining the flexibility needed for each location.

The solution makes it easier to share customer data, manage centralized pricing and promotions, and transfer inventory between stores. Discover our multi-store management features.

Alice POS integrates with several leading payment solutions, including Global Payments, Moneris, Panda Pay, and CardConnect. Through payment terminal integration, transactions are faster and manual entry errors are reduced.

Alice POS also gives you the flexibility to choose the payment equipment that best meets your needs and work with your IT partners for the installation and support of your POS environment.

Alice POS is compatible with a wide range of POS hardware, allowing you to build a checkout solution that fits the needs of your retail business.

The software runs on compatible Windows computers and Windows tablets. It also supports a variety of essential POS peripherals, including barcode scanners, receipt printers, label printers, cash drawers, and payment terminals.

If you already own POS hardware, you may be able to continue using it as long as it is compatible with Alice POS. Our team can also help you select new equipment or verify your existing setup.

View the complete list of compatible POS hardware or contact our team for recommendations tailored to your business.

Alice POS is designed to run on Windows. However, some customers successfully use Apple computers by running Windows through virtualization or emulation software.

If you would like to learn more about the available options, our team will be happy to help you determine the best solution for your business.

Yes. When you migrate to Alice POS, our implementation team assists you with transferring data from your existing POS system.

Our experts handle the data import process to ensure a smooth and secure transition. Throughout your implementation, we guide you every step of the way so you can start using your new retail POS system with confidence.

Learn more about our POS migration process.

The cost of Alice POS depends on the features, number of POS stations, integrations, and the specific needs of your retail business. That's why we offer several pricing plans. Visit our Pricing page to explore the available options.

For certain industries, such as video game stores, we also offer a plan designed specifically for their business. It includes essential integrations and industry-specific features as part of the base plan. Contact our team for a personalized quote.

Yes. Alice POS integrates with leading eCommerce platforms, including Shopify and WooCommerce, allowing you to automatically synchronize products, inventory, and orders between your online store and your retail POS system.

This integration helps you manage both your physical and online sales from a single platform while maintaining accurate inventory across all sales channels.

A point of sale (POS) system is much more than a cash register. It is the central platform that helps you manage every aspect of your retail business from one place.

Modern retail POS software allows you to:

• Process in-store sales, returns, exchanges, and customer payments.
• Track inventory in real time across one or multiple stores and your online shop.
• Organize your product catalog with product variants, SKUs, serial numbers, and services.
• Manage customer profiles, loyalty programs, and targeted marketing campaigns.
• Generate detailed reports on sales, products, employees, and store performance to make informed business decisions.
• Synchronize your physical store and eCommerce sales to deliver a seamless omnichannel shopping experience.
• Protect your business data with a secure cloud-based POS solution and automatic backups.

By centralizing your sales, inventory, customers, and reporting, a retail POS system helps you save time, reduce errors, improve customer service, and increase profitability.

Alice POS is a point-of-sale solution built specifically for retail businesses. Explore all the features that help retailers streamline their daily operations.

No. You are not required to purchase your POS software and POS hardware from the same vendor.

Some providers offer an all-in-one solution that includes the software, hardware, installation, and support.

Others, like Alice POS, provide retail POS software that is compatible with a wide range of hardware and work with trusted IT partners to help you select, install, and support your equipment. This approach gives you the flexibility to choose the hardware that best fits your retail business while benefiting from powerful POS software and personalized support.

Yes. Choosing a POS system designed for your industry is important. For example, some POS solutions are built specifically for restaurants or hotels and include features such as table management, room reservations, or booking management.

Not all POS systems offer the same capabilities. Retailers need point-of-sale software that can manage inventory, in-store and online sales, returns and exchanges, customer loyalty programs, customer profiles, promotions, special orders, and detailed business reporting.

If you operate multiple locations, choosing a multi-store POS system is essential. Features such as inventory transfers between stores, real-time inventory synchronization, centralized pricing, promotions, and consolidated reporting make it easier to manage your entire retail operation.

Beyond features, you should also evaluate the services that come with your POS solution, including data security, employee training, customer support, and data migration from your previous POS system.

Alice POS is retail point-of-sale software designed specifically for independent retailers, franchise networks, and multi-store businesses. It provides everything you need to manage your retail operations from a single platform. Discover the features of Alice POS.