As you can see, there are several advantages to a custom point of sale system. However, there are also significant disadvantages that should not be overlooked! Here are 5:
1. Very High Costs
Although personalized POS avoids monthly or annual subscription costs, its development and customization incur significant costs at any time.
Firstly, a detailed analysis is conducted even before development begins. This is to determine the required features and requires the involvement of specialized consultants.
Next, software development, integration and staff training are the most expensive aspects of a personalized point of sale. Indeed, a project like this requires the involvement of a large number of people.
Custom programming and design efforts require hiring experienced and qualified developers, who therefore cost more. You need dedicated employees for this software and its maintenance, which increases your payroll expenses.
Finally, the system must be rigorously tested to ensure its proper functioning. It must also be regularly updated to avoid hacking risks and to eliminate bugs.
All these aspects of developing a custom point of sale greatly increase your business expenses. Not to mention the price of computer equipment!
If it’s the necessary hardware that concerns you, Alice POS presents the 6 essential equipment for the proper functioning of a POS system.
2. Limited Scalability
The needs of a business are constantly and significantly evolving. Therefore, the custom point of sale system requires significant modifications to stay up-to-date, which again is complex and costly.
From the conception of the POS, the company must consider possible future integrations and ensure constant monitoring of market evolution. Indeed, the personalized point of sale system may become incompatible with new technologies over the years: the company will thus have to provide funds to update its outdated equipment and software.
Some point of sale software is also built on rigid architecture, making it difficult to add new features or modify existing ones without damaging the system.
In the long term, several factors can therefore limit the scalability of the personalized system, affecting long-term operational efficiency.
3. Maintenance Complexity
A challenge that only stores with their own custom point of sale must manage: system maintenance.
Indeed, the subscription to a point of sale software, such as Alice POS, includes the management of updates. With a personalized POS, it is the store that must handle problem resolution and the addition of new features.
As discussed earlier, customization offers great flexibility to the company, but you must have the resources (financial and human) to perform the necessary maintenance for the POS to function properly.
A custom system is also more complex in nature than a standard system, due to the specific functionalities and integrations tailored to the company. A point of sale can serve multiple types of retail operations, each requiring specifications during the development of the custom point of sale software.
These limitations can make it more difficult to resolve technical issues: therefore, you must ensure that you have expert assistance readily available when modifying the system.
4. Limited Technical Support
One undeniable advantage of dealing with a ready-to-use POS provider is the included technical support and, in some cases, it’s almost unlimited. This is an aspect that must be sacrificed when choosing a custom point of sale, especially if the system is developed entirely in-house.
Echoing the previous point, the complexity of maintaining the system makes technical support complicated. Only developers or experts with a deep understanding of the system can provide good assistance. Therefore, you need to have the appropriate, necessary and available staff at all times.
With ready-to-use point of sale software like Alice POS, you have a guarantee of quality and included technical support to simplify your life!
5. Development Time
The final significant disadvantage of a custom point of sale is the development duration of the system. The design phase can take a significant amount of time, requiring a lot of resources over an extended period. A good point of sale system can take up to 2 or even 3 years to develop and refine. Do you really have 3 years’ worth of financial resources available even before opening your store?
Therefore, a personalized POS is not a quick solution: any business needing a point of sale solution quickly should opt for ready-to-use POS software.