Real-time Customer Reviews
Another tool allows retailers to get real-time product and service reviews. A few seconds after the purchase, customers are contacted via a chatbot by text message to give their opinion on their experience. According to this company, retailers who deploy their solution receive eight times more information than traditional methods. Another source of relevant information for the marketing department as well as for customer service.
These tools open the door to technologies in the retail industry. Marketing will not be able to do without all this valuable data that they can now gather very quickly and in large quantities. Data analysis makes it possible to better understand the type of customer who visits your store, and especially to understand their behaviours to help you adapt to their needs.
The Future of Alice POS
At the NRF’s retail show, several technologies caught the attention of Alice POS’s President Charles Beaupré. These strategic partners will add great value to Alice POS software to bring new features to its customers.
Integrating these technological innovations to Alice POS will give customers many tools to optimally manage their stores. In addition to revolutionizing store management, the point of sale will also be an irreplaceable asset for the sales and marketing department with customer data collection and analysis capabilities.
During these technological events, we are presented with the numerous advantages of having adaptable software. With all these innovations, software must modernize retail, and offer customers countless features.
Among these features is digital pricing. In this way, stores will be able to control the prices of all products in one place while avoiding labels. Since Alice POS is designed to manage store networks this feature will save employees a tremendous amount of time in multi-store businesses and reduce the risk of labelling errors.
Alice POS has also seen an opportunity to enhance its software with a company offering a scanning application for mobile phones. This application allows store managers to display certain product information on their mobile phones. It can also be useful for customers. For example, in the footwear industry, the consumer can choose their size and by opening the camera. They can receive alerts on all pairs of shoes that are in stock in their size. We can see the need to be rigorous while taking inventory. Alice POS is the ideal solution for this type of integration since its inventory function ensures rigor and fluidity. With this feature, customers will no longer have to ask clerks if a product is available when they want to try on shoes.
Learn more about what Alice POS can do for you here.