When you open a second store, you will not always be there in case of problems or to show the procedure to follow in different situations. The new store should work exactly the same as your first one. This helps maintain your reputation with your customers.
You should write down all of your policies and procedures. Also document your corporate culture, your mission and what you want to accomplish. These documents will serve as a resource for the new team. They also serve to standardize procedures across your stores.
Writing down all your ways of doing things helps to standardize the identity of the store, the customer service, the quality of the products and the atmosphere in the store. Consistency is the key to retaining customers and building customers’ trust in your business.
Training New Employees
When you open a new store, it is essential to know how you want to train your new team, who will train them (you or your current team?) and the documents you want to provide them to show them how to do their job well.
Establish a training program and create training workbooks to explain how to manage the POS system and other systems you use. Have someone review them to make sure they’re easy to understand, especially when you’re not around.
The Complexity of Multi-Store Management
The more stores you have, the more complex the management becomes. Logistics and inventory and supply chain management can be particularly challenging with more than one store. It takes great organization and good systems to ensure consistency between stores, product availability and to maintain inventory levels.
A point of sale software designed for franchises and chains, like Alice POS, can help you tremendously in your expansion. Find out here why Alice POS is the ideal solution for you and the expansion of your business.
The Legal Aspect
Opening up a store is also a legal headache. You know this if you already have a store.
Even if you have already chosen a legal structure for your business, it is relevant to ask yourself if you want to keep the same or change. Consult a lawyer or accountant for all the legal and financial implications of legal structures.
Opening a new business also requires obtaining permits and licenses to operate your store legally. Be sure to research the ones you need in your country, state or province, and town.