Many franchisors wonder how to maintain and manage multiple stores. It’s important for multi-store owners and managers to have effective maintenance strategies in place to ensure that each store has great performance.

There are several essential knowledge of how to maintain multiple stores. Maintaining multi-stores properly requires to:

  1. know how to delegate responsibilities;
  2. standardize operations;
  3. use technology;
  4. monitor store performance;
  5. establish good communication between stores;
  6. maintain good strategic relationships;
  7. optimize human resource management;
  8. establish good relationships with suppliers.

1. Know How to Delegate Responsibilities

To be able to properly maintain multiple stores, it is necessary to know how to delegate your responsibilities. First, you must build a solid work team that will meet your requirements to take charge of certain aspects of your stores.

Discover what makes a good franchise owner in this article

Build a Strong Team

Building a strong work team to maintain your multi-store is not easy, but it is the backbone of your business. 

Hold the Managers Accountable

It is important that you trust your employees or your managers to be able to delegate. You will have to give up some of the control you have and take the weight off your shoulders. Make sure to hire the best people so your business is in good hands without you having to oversee all areas of your stores.

Communicate Your Expectations

Being clear and concise with your work team is important to properly communicate your expectations of them. Clarify goals and avoid misunderstandings by communicating appropriately. Also, increase the motivation of your team by setting achievable challenges to always be in pursuit of improvement.

Provide the Necessary Tools to Help Your Team

Once you have competent employees, you can count on and set clear and achievable goals for them, give them the tools they need to complete their tasks and achieve these goals. These tools can be essential equipment for their good work or professional development training.

Offer Advanced Professional Training

Investing in employee training and development will help you ensure the sharing of skills and knowledge needed to succeed. Also, consider offering training programs across all of your stores to ensure consistent quality of customer service and operations.

2. Standardize Operations

The implementation of standardized processes for the maintenance of your multiple stores ensures consistency and quality across all sites by facilitating the training of new employees. The management of stocks, orders and customer service will be positively impacted by this standardization.

Develop and Establish a Strong Brand

Developing a strong and well-defined employer brand will facilitate your standardization process since your future employees will be aware of expectations and ways of operating. That will also create a consistent image and customer experience across all your stores.

Establish Standard Operating Procedures

In order to properly maintain multiple stores, it is important to know how to establish standard operating procedures such as:

  • monetary transactions,
  • customer service,
  • image and marketing,
  • quality control,
  • the centralization of sales data.

Monetary Transactions

By standardizing payment types and procedures for processing refunds and returns, you’ll guide your stores to a consistent way of doing business with your customers.

Customer Service

You need to establish procedures around customer service. Give instructions and have clear policies on how your staff should behave, as well as things they can and cannot say.


Make sure your marketing is consistent with each store and represents uniqueness across your multiple stores. In order to maintain your multi-store, you must ensure that the layout inside each of your stores is a recognizable experience.

Quality Control

To be able to offer a product or service that meets your customers’ expectations, you must implement and standardize a certain quality control so that everything related to your brand and what is delivered to customers is impeccable.

Centralization of Sales Data

The establishment of standardized operational processes for the centralization of data is essential to guarantee the quality and efficiency of data processing. In this way, you can make better decisions for your business.

3. Use Technology

Invest in technologies that support you in your management such as point of sale software. A point of sale software is a type of software used to manage business transactions in retail stores and restaurants and offers many other features depending on the industry.

Choose a Point of Sale Software That Suits Your Needs

Like any tool on the market, a point of sale (POS) software is a tool that is not necessarily suitable for everyone’s needs.

As for the maintenance and management of multi-stores, Alice POS stands out for its features tailored for those needs.

Discover 9 features of Alice POS for multi-stores.

The cloud solution of Alice POS can help you:

  • centralize customer records;
  • perform inventory movements;
  • share promotions across the store network;
  • have master and sub-master accounts;
  • have personalized access;
  • manage online stores;
  • effectively track sales reports.

Are you looking for a point of sale software for your multi-store? Ask for your free demo of Alice POS!

4. Monitor Store Performance

Regularly monitor the performance of each store to identify and improve performance. Use key performance indicators, like KPIs, and use these metrics to gauge revenue, profit, and customer satisfaction to understand each store’s success. A point of sale software can offer you useful customer data in the form of reports.

Monitor Your Multi-Store Finances

Monitoring your finances is essential to maintaining the health of your business. Use a POS software as well as financial software to track expenses, revenue, and profit margins across all of your stores. Perform recurring updates and assessments to ensure financial processes are followed consistently across all your stores.

Follow the Laws and Regulations of Your Country

Find out about the legislative requirements that regulate the location from which you are operating. Make sure to follow those laws in your store network.

5. Establish Good Communication Between Stores

To have good communication and to maintain multiple stores, stay organized and keep track of important documents such as contracts, permits and licences for each store. Create a centralized system to store and organize important information so it’s easily accessible by you and your team.

Whether internally or between your multiple stores, all this well-classified and orderly information will be very useful to have good communication!

In this way, you will ensure that you offer a consistent multi-store experience to your customers since everyone will be on the same wavelength.

Internal Communication

Internal communication to maintain multi-stores is essential, since it is this department that will help you coordinate all the stakeholders in your business.

Choose the Right Communication Channel

Good internal communication will harmonize the actions taken by your company so that the experience from one place to another is the same.

Discover 10 Tips to Ensure Top Notch Multi-Store Management.

6. Maintain Good Strategic Relationships

A good circle of acquaintances is an asset in the business world. Cultivating good strategic relationships is beneficial to maintaining a successful store network. Indeed, this provides easier access to several product lines through economic partnerships while reducing risk and providing opportunities for growth.

Network With Your Business Partners

Networking with other business owners can help you stay informed of industry trends and best practices. Consider joining local business organizations or attending industry conferences to connect with other business owners and learn from their experiences.

Keep an Eye on the Competition

Be sure to identify the competition and what they do. By doing so, you will improve your business strategy and be ready to react quickly.

7. Optimize the Management of Your Human Resources

Good human resource management will prove to your employees that they are seen as an important part of the company and are more likely to want to stay with your company.  

In addition, effective human resource management can help you maximize productivity and improve employee satisfaction, which can translate into better business performance.

8. Build Good Relationships With Your Suppliers

Building a solid foundation with your vendors is the foundation for a multi-store owner. These strong supplier relationships can help you:

  • negotiate better prices,
  • receive priority service,
  • access exclusive offers.

Consider having the same suppliers across all of your stores to simplify your ordering process and ensure consistency in product quality.

In short, in order to properly maintain multiple stores, it is necessary to have several management skills, use the right tools and know how to climb into the sphere of economic partnership. Additionally, by investing in employee training and development, improving communication, and optimizing human resources management, multi-store owners can strengthen their team and maintain a positive company culture.

See What Alice POS Can do For You

No obligation. No fees.