When it comes to business, nothing matters if you offer bad customer service. Keep these statistics in mind to understand why you need to focus on customer service and make sure you offer the best customer service possible to enjoy positive results.
Advice on How to Offer Exceptional Customer Experience
To ensure that your company serve customers well, provide training time to your new and existing employees specifically for customer service. That way, you’ll be sure they’ll know how to work with customers to deliver the best experience possible.
The Net Promoter Score is an index between 0 and 10 that measures the willingness of customers to recommend a company’s products or services to third parties. It is used to assess a customer’s overall satisfaction with a company’s product or service and customer loyalty to the brand. It is an alternative to traditional customer satisfaction research and would be correlated with revenue growth.
Online vs In Store
For physical stores, the customer experience seems, at first sight, much more complex than on the web since people usually physically go to a shop expecting to receive very good service. The service, the availability of products, the layout of the products in the store as well as the general customer experience must be flawless. However, for the online business, other challenges are emerging. Product categorization the user-friendliness of the various web pages and the navigation on the site are three new constraints to respect to ensure the satisfaction of the customers. The customer experience is just as important in store as online.
In addition, one of the components of the customer experience is the availability of products. Keep your inventory up to date and ensure the availability of your products at all times. The customer who does not find the product they want will not wait indefinitely. The latter will go to your competitor without asking any questions.
Do not lose sales! Alice POS is there to prevent this lack of inventory by warning you when a product needs to be ordered. Alice POS also allows you to synchronize your physical inventory with your web inventory, saving you time and helping you provide better customer experience.
- “Your most unhappy customers are your greatest source of learning.” — Bill Gates Oxford reference
- “Customer service should not be a department. It should be the entire company.” — Tony Hsieh Utama